Innovate Media
Підтримка
Напишіть нам — відповідаємо протягом двох робочих днів. Вкажіть назву гри та модель пристрою.
Часті запитання
My purchase did not arrive+
Open the game, go to Settings → Restore purchases. If it is still missing after a minute, email us with the store order number (from your Google Play or Apple receipt) and we will fix it.
I lost my coins / progress+
Block Puzzle, Ball Sort and Equatra store progress on the device; reinstalling resets it unless you enabled backup. Wayfill saves progress on our server under a player ID shown in its Settings; email us that ID and we can help. Durak keeps your account on our server: sign in with the same Google or Apple account.
How do I delete my account?+
Durak: Settings → Account → Delete account, or see the steps on the Delete account page. Wayfill: Settings → Delete my account and data. Block Puzzle, Ball Sort and Equatra have no accounts.
How do I report a player?+
In Durak, long-press a player at the table or open the match details and tap Report. A human reviews every report.
How do I cancel VIP?+
Subscriptions are managed by the store: Google Play → Payments & subscriptions, or Apple Settings → your name → Subscriptions.
Too many ads?+
Ad frequency is capped and you can remove banners and interstitials with a one-time purchase. If you see an ad that is inappropriate, send a screenshot and we can block the advertiser.