Innovate Media
Support
Write to us and we answer within two business days. Include the game name and your device model so we can help faster.
Common questions
My purchase did not arrive+
Open the game, go to Settings → Restore purchases. If it is still missing after a minute, email us with the store order number (from your Google Play or Apple receipt) and we will fix it.
I lost my coins / progress+
Block Puzzle, Ball Sort and Equatra store progress on the device; reinstalling resets it unless you enabled backup. Durak keeps your account on our server: sign in with the same Google or Apple account.
How do I delete my account?+
Durak: Settings → Account → Delete account, or see the steps on the Delete account page. Block Puzzle, Ball Sort and Equatra have no accounts.
How do I report a player?+
In Durak, long-press a player at the table or open the match details and tap Report. A human reviews every report.
How do I cancel VIP?+
Subscriptions are managed by the store: Google Play → Payments & subscriptions, or Apple Settings → your name → Subscriptions.
Too many ads?+
Ad frequency is capped and you can remove banners and interstitials with a one-time purchase. If you see an ad that is inappropriate, send a screenshot and we can block the advertiser.